Challenge: The company identified three major issues: a lack of standardized global processes, a complex web of legacy technology, and inefficient data flows. These problems necessitated a development team that was 30% larger than needed due to the high volume of manual data handling and low-value tasks.
Solution: To address these challenges, the company partnered with Revature to develop a comprehensive talent development strategy. Revature began by conducting a thorough skills assessment to understand the specific needs and gaps in the developers' capabilities. They then designed a customized technology training and development program to upskill the team in UiPath, focusing on automating repetitive tasks to boost productivity.
The upskilling program included:
- Intensive Workshops: Revature conducted intensive workshops focusing on UiPath's core functionalities, advanced features, and best practices for automation.
- Hands-On Training: The developers engaged in hands-on training sessions, working on real-world scenarios to build practical skills in developing and managing RPA solutions.
- Project-Based Learning: Team members worked on actual automation projects within the airline, specifically targeting the website ticketing system, enabling them to apply their new skills directly to the company’s processes.
- Ongoing Support and Mentorship: Revature provided continuous support through dedicated mentors, helping the developers troubleshoot issues and optimize their automation workflows.
Revature's targeted approach ensured that the airline's developers became proficient in using UiPath to automate repetitive tasks such as ticket booking, data entry, and customer service interactions. This not only boosted productivity but also allowed the team to focus on more strategic and innovative projects.
Strategic Upskilling and Automation: Revature provided targeted training programs to develop over 200 certified UiPath experts within the company. This upskilling initiative allowed the airline to reduce manual activities, streamline global processes, and align the team with industry standards. The developers could now manage the airline ticketing system more efficiently with fewer resources.
Expansion and Integration: Success with the development team led to automation being adopted across other departments, including HR and customer engagement. Automation became embedded in the company’s operations, shifting the mindset from manual tasks to efficiency and innovation.
Employee Engagement: The upskilling initiative significantly improved employee engagement. By automating tedious manual tasks, developers could focus on high-value, innovative projects that drive the company forward. This shift not only enhanced productivity but also fostered a culture of creativity and continuous improvement, making work more fulfilling and impactful.
Results: Automation significantly improved efficiency, compliance, and employee satisfaction. The company successfully managed large data projects, reduced the time required for the monthly closing period, and integrated new features faster.
*This illustrative case study demonstrates how Revature's technology talent development strategy can transform operations, enhance productivity, and foster a culture of innovation in the travel industry.
